At Super Global Host, we are committed to providing the best possible service to our clients. If you are not completely satisfied with our products or services, we are here to help. Please read the following Return and Refund Policy to understand your rights and how to proceed with a refund or return request.

1. Eligibility for Refunds

Refund requests will be considered under the following conditions:

• The service purchased is not delivered as described on our website or agreed upon at the time of purchase.
• The domain, hosting, or software service is found to be defective or non-functional.
• You must submit a refund request within 7-10 working days of the purchase date or from the date of the issue arising.

2. Refund Process

To request a refund, please follow these steps:

• Contact our support team at support@superglobalhost.com to initiate the refund process.
• Provide your purchase details, including the order number, product/service purchased, and a brief explanation of why you are requesting a refund.
• Our support team will evaluate your request and provide a response within 1-2 business days.

3. Refund Timeline

Once your refund request has been submitted and approved, we will process your refund within 7-10 working days. Please note that the exact timeline may vary depending on your payment method, and it may take additional time for the funds to be reflected in your account.

4. No Refund Policy

The following circumstances will not qualify for a refund:

• Services that have been fully provided or activated (such as domain registration, software licenses, or hosting services).
• Custom-built software or services that were tailored to your specific needs.
• If the service is used beyond the trial period or is marked as "non-refundable" in the product description.
• Any purchases or payments made after the service has been rendered, and no further request for cancellation has been made.

5. Cancellation Policy

Please note that, unless otherwise specified, we do not offer a cancellation policy for subscriptions, hosting services, or software that have been activated or are in use. Once the service is initiated, it is considered delivered, and no refund will be issued unless the service is deemed defective or not as described.

6. Exceptions and Special Circumstances

Refunds or returns may also not be applicable under certain special circumstances, such as:

• If a customer violates the terms of service or engages in any fraudulent activity.
• If the customer has failed to follow our usage instructions or support guidelines.

7. Contact Information

If you need to inquire about your refund status or need further assistance, please contact our support team at support@superglobalhost.com.

We are dedicated to offering the best experience with our services, and we appreciate your understanding and cooperation. For any further queries or to initiate a refund request, please reach out to us via the email above.